Current dashboard and report

What are Older Adult Protective Services?

This program provides services to vulnerable adults who are at risk of abuse, neglect or exploitation. Through a telephone hotline, residents can report allegations of harm to an older adult. Staff collect information about the allegation, investigate the situation, and, if allegations are substantiated, work with the individual on a care plan.

What data is available?

A related analytics report describes our findings. The dashboard below provides an overview of how allegations are made, investigated, and substantiated. It also provides information on:

  • Number of calls to the protective services hotline
  • How many allegations were investigated
  • How many investigations were substantiated
  • Demographics of alleged victims

The dashboard is updated yearly, when new data is available.

Trouble viewing the dashboard? You can view it directly here.

In partnership with nine community-based providers, Allegheny County Department of Human Services (DHS) provides home-delivered meals to older adults in need. In order to learn more about meal recipient satisfaction, DHS surveyed more than 200 meal program participants. The survey found high satisfaction overall, with average scores ranging from 4.2 to 4.9 out of 5. Survey respondents rated delivery people high, while scores for taste of food and amount of food were slightly lower. Sixty-five percent of participants said that the program helped them feel less lonely, and 87% said that meal delivery helped them to remain in their own homes instead of needing a higher level of care.

Click here to read the report.

Linking provider payments to performance measures is gaining popularity as a way to improve outcomes, efficiency and innovations.  Three performance-based contracting models have been implemented in Allegheny County, targeting: 1) the Senior Center network; 2) child welfare providers; and 3) DHS-funded providers of the Allegheny County Jail Collaborative.  Each focuses on service-related outcomes and offers fiscal incentives for improvement.

Click here to view the full report.

When its largest provider of Home -Delivered Meals (HDM) suddenly decided to discontinue its service, the Area Agency on Aging (AAA) had just weeks to ensure that 800 frail and disabled adults would continue to get the meals they depended upon. Partnering with six providers, AAA seized the opportunity to reshape the HDM program. By dividing the county into four geographic regions, increasing efficiencies with equipment and staffing, utilizing technology to improve routes and enabling drivers to send alerts should they observe a change in a consumer’s health or well-being, a better and more prevention-focused program resulted.

Click here to view the full report. 

In 2011, the Allegheny County Area Agency on Aging, part of the county’s Department of Human Services, embarked on an effort to improve the quality of its Options Care Management program. The Options Care Management program provides support to more than 5,000 non-Medicaid-eligible individuals, age 60 and older, so that they may continue living in their own homes.

This report, prepared one year after the transition to the new care management model, reflects on how the AAA staff succeeded in completing this ambitious undertaking and suggests lessons for others pursuing a similar transformation.

Click here to view the full report.

The Link is a collaborative effort among local agencies, organizations and indi­vidual consumers, designed to help older adults and people living with a disability maintain their independence, dignity and quality of life. Funded in 2006 by the Pennsyl­vania State Office of Long Term Living, the mission of the Link is to simplify and streamline access to long-term living services and supports.

This summary is based on available data about the Link which includes: service call data, a survey of caseworker time usage and consumer satisfaction surveys. Based on past trends, the total number of service requests to the Link is expected to increase by at least 2,300 annually, leveling off at approximately 15,000 in 2016. To meet this increased demand, additional casework resources will be required. Regarding service needs, the data indicate that housing and home accessibility services are not adequate to meet demand, particu­larly for those individuals who do not own their own home. Development of addi­tional housing and home accessibility services should be a priority.

Click here to view the full report.

DHS is committed to meeting the human services needs of county residents, particularly the county’s most vulnerable populations, through an extensive range of prevention, early intervention, crises management and after–care services. While system involvement is sometimes inevitable, necessary and highly beneficial to consumers, DHS believes that preventing the need for such system interventions can ultimately result in safer, healthier and more cost–effective alternatives for consumers and for the region at–large.

This report begins by presenting a framework for prevention in the human ser­vices field. It then goes on to classify and catalog all prevention efforts across DHS, including program descriptions and other key pieces of information that are important to understanding the evaluation status and priorities of each program or service.

Click to read the full report.