Of and For the Community: How Community Engagement and Communication Helped to Shape the Allegheny County Department of Human Services

Creating an integrated Department of Human Services in 1997 was a herculean task. It involved combining four formerly-separate departments, geographically dispersed and structured in very different ways. Administratively, technologically, fiscally and culturally, each had functioned autonomously for decades.  A strategic set of engagement and communication efforts were key to the community buy-in and support that led to the successful integration of the department.

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