Innovation and Reform
Challenge and Change 1997-2010: Transforming an administrative infrastructure to support program integration
This report details the transformational administrative and operational changes within DHS from its creation in 1997 through 2010. Click to read the full report.
The Allegheny HealthChoices Program 1999-2009: Improving Access and Quality of Services through Collaboration, Fiscal Management and Quality Oversight
Allegheny HealthChoices, Inc. Click to read the full report.
Quality Improvement Assessment
This report describes the more than 100 quality improvement activities and initiatives taking place throughout DHS, using the Council on Accreditation’s (COA) Performance and Quality Improvement standards to frame the […]
Building an Interoperable Human Services System – How Allegheny County Transformed Systems, Services and Outcomes for Vulnerable Children and Families
Stewards of Change Click to read the full report.
Data Warehousing, Flow Models and Public Policy
This paper, presented at the 28th Annual APPAM Research Conference in November 2006, describes the context and need for integrated data in human services, data warehousing technology and its unique […]
Redesigning Human Service Delivery in Allegheny County
With the creation of the Department of Human Services in 2007, Director Marc Cherna began the process of integrating the existing Departments of Aging, Federal Programs, Children and Youth Services […]